SDK version numbers are kept in sync between the different languages, therefore the version numbers listed below are valid for all languages unless specified otherwise. NET, C++, Python, and Windows Store Apps. Usage Intelligence provides individual SDKs for.
It seems whatever they did in the latest release may not correctly handle older lifetime Malwarebytes Pro Keys/Id's.Below you will find a list of version numbers corresponding to the public builds for the Usage Intelligence SDK. I have provided tech support with a scanned copy of my license card that came in my retail package so hopefully they will provide me with a solution that allows my lifetime Key/ID to continue to work with the latest program versions. The primary reasons I bought Malwarebytes Pro back in 2011 was because of the lifetime Key/ID and free tech support number.neither of which appears to be available now. The box even has a free tech support phone number that is no longer valid. Like I said this was a retail version, complete with box, CD and license card. When I attempted to reenter my Key and ID I now get a 403 error. But when I updated to the latest release, it reverted me back to a free version.
I just updated to Windows 10 and installed a "non latest release" of Malwarebytes and entered my Key and ID and all was well. I purchased a retail version of Malwarebytes Pro several years ago that has a lifetime Key and ID. In case anyone else is having a similar problem. Thanks for your patience and understanding,
(1 Trial per PC per MBAM program version) In the interim, you may wish to perform a CLEAN REINSTALL of MBAM - the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.cleverbridge reference number (or details about the seller, if it was NOT malwarebytes online store).Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):.If you do NOT already have a ticket at the Help Desk, you may open one HERE.Please do not open multiple tickets there - doing so will slow down the process and could delay their response to you.The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases. If you already have a ticket at the Help Desk, please try to be patient.We here at the forum do not have access to the necessary information to resolve such an error.
If those do not resolve your issue, unfortunately, the only folks who can help with that particular error code are the Support folks at the help desk. There is more information here: How do I activate Malwarebytes Anti-Malware? (Only "new" replacement licenses have just a Key, without an ID.) The ID format is most likely XXXXX-XXXXX and the Key format is most likely XXXX-XXXX-XXXX-XXXX "Old" lifetime licenses have both a Key and an ID, each of which needs to be entered in its own field. Please be sure you are entering the correct alphanumeric characters in the correct format.įor example, please be sure not to swap "0" for "O", "1" for "I", etc and be sure not to add extra spaces. Please be sure you are not trying to activate your license on more computers than your license allows. You might also try to contact Amazon and request a refund. Unfortunately, we here in the forum are unable to assist with this problem, such as a "403" or "404" error. There was a process in place to assist customers who may have inadvertently been scammed through the purchase of invalid/blacklisted/cracked/keygen/pirated licenses. Deals that sound "too good to be true" often are.)
(And it is always best (read:safest) to purchase a software license directly from the software publisher, rather than from 3rd-party sites. There is a new license validation system in place.Īlas, just because the license was purchased from Amazon does not necessarily mean it was a valid license.Ĭonsumer lifetime licenses were phased out in March 2014 so, by March 2015, few reputable resellers had any remaining stock of such licenses. Until a staff member has a chance to weigh in.